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The flagship carrier of Austria is Austrian Airlines, headquartered in Vienna, with its main hub at Wien Schwechat/Vienna International Airport. The Vienna airport takes pride in its uncommon capacity for helping passengers change flights quickly and easily so they can reach destinations in Eastern Europe, Western Europe, Asia, and beyond. The management of Wien Schwechat promise that passengers never should have to wait more than half an hour for a connecting flight—and there are plenty of cafes and lounges and even caviar bars to make the wait even shorter.

Austrian Airlines was founded in 1957 and serves 117 destinations with its major focus on Eastern Europe and the Middle East.  Many of the flights to Eastern Europe and the Middle East are handled by a subsidiary of Austrian Airlines called Tyrolean.  Austrian Airlines has over 8,500 employees.  The airline is a member of the Star Alliance and the Austrian Airlines Group.  The Star Alliance is the largest airline alliance in the world with 24 members.  The airline operates a flight that consists of planes built by Airbus and Boeing.

Austrian’s frequent flyer program is Miles & More. Used by 13 European airlines and by over 15 million people, Miles & More is the most popular frequent flyer scheme in Europe. It permits its members to earn and use their frequent flyer miles on all 13 member airlines as well as all the carriers in Star Alliance.

Few airlines place a greater emphasis on safety. For nearly 30 years, since 1981, every Austrian Airlines flight has been accompanied by at least two undercover sky marshals. All pilots and flight attendants receive frequent training with a special emphasis on safety, as well as new technology.

Austrian Airlines wants to be known for its customer service, prompting the airline to launch an extensive customer service program in 2006.  Dozens of new and attractive features were created, ranging from free snack service in the economy class, new passenger lounges and inclusive ground services. Austrian Airlines calls the program a success, pointing to many industry surveys that have given the airline top rankings in customer service and quality.  Austrian Airlines customer service focus ties in with Vienna International Airport’s promise to keep its passengers moving quickly without having to wait longer than half an hour for their connecting flights.

In February 2009, the airline appointed Dr. Andreas Bierwirth and Dr. Peter   chief co-executives, with equal management rights. Austrian’s board of directors anticipates this new and unique management team will boost the airlines’ bottom line despite declining passenger numbers. In 2008, the airline carried 10.7 million passengers, down from 2007, and further loss of traffic is expected in 2009. Emphasizing its well-known strengths, Austrian Airlines is maintaining its image as the carrier of choice for flights from Europe to the Middle East, adding four flights each week to Jordan’s capital, Amman.

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